Quality management is the management of all the activities and tasks required to maintain a desired level of excellence. These may include quality planning, quality policies, quality control, and quality improvement. Just like everything else changes with time, so does quality management too. So, let us take a look at the future trends in quality management that will create a great impact in the year 2018.
Quality management will become universal
Unlike earlier when quality management was restricted to only manufacturing and software industries, today it is practiced in all leading industries. Both private and public organizations have adopted quality management procedures. In fact, almost every organization today is encouraging its employees to attend Quality Management System Training in India through quality workshops, seminars, and conferences, and earn quality certifications.
Quality management will be implemented as a project
Without implementation, knowledge about quality management is of no use. Seminars and workshops can help you know what quality management is, but how you must implement it can come to you only with practice. Therefore, you must manage your quality initiatives like a project by using various tools, techniques, and methodologies.
Quality will be used as a strategic tool
To make an organization more competitive and quality focused, you must integrate quality planning with the mission, vision, and strategies of your organization. In this way, you can also create values of strategic importance.
Use of analytical tools in quality management
With all forms of information like text, audio, and video existing everywhere, Data Analytics brings meaning to all of it by applying algorithm to raw data by finding patterns. Such analytical tools will be increasingly used by quality managers in 2018 to manage process performance in a better way.
Social media integration in quality initiatives
Social media has become an unavoidable part of everyone’s life today. With so much of data on social media, teams can be designed and existing processes can be redesigned to improve the existing products and meet customer specifications. This is why social media is sure to be used in quality initiatives in the near future.
Internet of Things implementation in quality initiatives
Internet of Things (IoT) is a smart interconnected network of various devices, sensors, and services through the Web that facilitates real-time communication across many locations. Implementing IoT in everyday routines and tasks highly results in cost and time efficiency.
Quality management and sustainability will be integrated
Quality management will create value in sustainability in a big way. Therefore, quality management and sustainability will be integrated. In fact, many sustainability practitioners are undergoing training and certifications to make themselves acquainted with quality management.
Cloud-based quality management system
Today, organizations don't have to make huge investments in IT infrastructures. They can now host their Quality Management System on private or public Cloud, or opt for SaaS on a multi-tenant or dedicated model; thus having minimal on-premises infrastructure with less capital expenditure. Such Cloud-based quality management systems can help organizations manage quality programs from anywhere and at any time; and this will only be gaining more popularity in 2018.
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Six Sigma has been incorporated as a set of tools and techniques for process improvement in organizations ever since the 1980s; and it has been seen to help big companies like Motorola, GE, and Honeywell save millions of dollars every year. The Six Sigma principles do not only save costs, but also help in enormously saving time and eliminating errors and wastage from processes. After seeing the success of these companies, many industries started adopting Six Sigma and incorporated its principles into their processes; and this wave started spreading at a rapid pace. And ever since, owing to its results and potential that brings organizations to the path of excellence in all aspects, the adoption of Six Sigma certification in India has been highly increasing.
What benefits can be achieved with Six Sigma?
Six Sigma sets a performance goal for everyone in the company, no matter what the size. It creates a learning environment, where everyone is enticed to learn, which in turn helps employees to execute preventive and strategic change that leads to accelerated rate of improvement and cost savings. The results ultimately enhance value to internal as well as external customers; and with constant usage of Six Sigma principles, the generated success is sustained, which brings added benefits.
What makes Six Sigma the most desired quality improvement technique?
Six Sigma is better than other quality improvement techniques – Any other quality improvement technique focuses on achieving predetermined quality levels that definitely improves efficiency, but hinders the usage of an organization’s complete potential. But, Six Sigma focuses on making consistent quality improvements until business procedures are completely optimized. Once a certain quality level is achieved, the focus is shifted to achieve another level of quality; and in this way, the process is continued until all business processes are completely optimized.
Six Sigma is data-driven – Six Sigma focuses on the use of statistical tools and techniques for eliminating errors and improving quality, meaning that it highly depends on hard facts and figures. This in turn ensures that the decisions taken will have the desired effect on quality of goods and services, and the efficiency of business processes.
Six Sigma increases customer satisfaction and loyalty – Six Sigma helps in achieving high quality products/services and offering them at the most competitive rates, thus leading to increased customer satisfaction and loyalty. And, having a set of loyal customers is important for a business as it ensures a constant stream of income and profits, even in times of recession.
Six Sigma has many more benefits that are only going to increase more and more in the coming years, which will result in many more businesses to imbibe its principles into their processes. However, because Six Sigma is not easy to implement, with various processes and inter-processes to be synchronized within an organization, it requires vigorous training and understanding of business processes and their relationships. So, whether you are a manufacturing unit, financial sector, BPO, or any other industry that wishes to apply Six Sigma techniques within your organization, you must apply for training with an expert like TQMI, where you can get the most professional and qualified Six Sigma certification in India.
In case of issues with the quality of output, companies hire Lean Six Sigma professionals to decrease waste and improve quality through the various tools and knowledge that they have. When a company hires such professionals, it means that they are having issues of reduced quality, low employee morale, poor production, or low customer satisfaction. To fix up these issues, the company will have to streamline their processes, and eliminate all the processes that they have been doing wrong up till now. And, this is what Lean Six Sigma professionals do. But, instead of hiring professionals from outside, you can build up your own team of Six Sigma professionals by providing them with proper training and Lean Six Sigma certification in India from experts like TQMI. “But, why Six Sigma?” you may ask. It’s because tried and tested Lean methods and a Six Sigma approach can be the perfect ticket to success. Listed below are the five main principles of Lean Six Sigma, which combines the approaches of both Lean and Six Sigma.
Customer is king
You must always remember that customer is king, and you need to deliver maximum benefit to your customers. You always need to put your customers first because your business cannot be possible without them. Six Sigma is all about improving quality; and you must establish a clear standard of quality from the perspective of the customers. You must measure quality in the same way that your customers do.
Change management is important for improvement. Obviously, the process can be challenging and troublesome, but clinging on to the same faulty approaches is useless. Every business strives for building a stronger and competitive company, and this requires frequent changes. Therefore, it is important that you accept being flexible and accept positive changes. Also, your employees must be motivated to adapt to change by making clear the benefits that can be brought about by the change.
You must focus upon the problems that your company is facing by gathering all sorts of data that shows you where the specific problem area lies. Once identified, you and your team must concentrate on refining that particular area. You must also make sure that you aren’t concentrating on other areas, or they will only distract you from the problematic zones. Now, to identify the problems, a complete understanding of the entire process is important. Here, understanding includes the design of the process as well as its actual working.
Once the problems have been identified, you must look for ways to decrease the opportunities for defects. One of the most common defects can be involving a long intricate process that makes room for more opportunities of mistakes and waste. Eliminate the steps that do not add value for the customers as this will ultimately eliminate waste.
All team members should be well-versed with the goals of a project, the problems faced, and the solutions brought up through Lean Six Sigma fundamentals and tools. This is because Six Sigma methodologies can bring up remarkable change, which must be communicated to all team members for effective implementation. Also, those who are inexperienced must be trained in Six Sigma methods and improvement tools that will be used, to reduce risk of project failure and ensure that the entire process runs smoothly.
Six Sigma is a set of tools and techniques that was initiated at Motorola for process improvement. Engineer Bill Smith introduced this technique in the year 1986, and today it is seen as a business strategy most commonly used in major industrial sectors. The Six Sigma approach focuses on eliminating errors, improving the quality output of processes, and enhancing customer satisfaction. It uses a set of quality management tools and methods that identifies and removes the cause of defects in manufacturing and other processes. It ultimately creates a special infrastructure of Six Sigma experts within an organization. Every Six Sigma project within an organization follows a definite sequence of steps with specific value targets. These steps reduce process cycle time and costs, while increasing customer satisfaction and profits. However, green belt training in India is important to outline all the key concepts required to be productive in the project team of Six Sigma.
Today, organizations are focusing more and more on quality so that they can achieve the highest standards in their products and services and can beat the competition in their niche. Many companies are incorporating the Six Sigma methodology that involves implementing process improvements across the organization so that their maximum potential can be recognized. Six Sigma is a business management strategy that implements quality achievement metrics so as to increase customer satisfaction while eliminating errors related to quality and improving profitability. The Six Sigma project team in an organization includes members at various levels – the two most important ones being Green Belt and Black Belt. In this blog, we will understand these two belts in detail to know how they are different from each other.
Both Green Belts and Black Belts are trained professionals responsible for rationalizing process quality within the organization and improving the key metrics of the business. TQMI is a trusted name that holds both Black Belt and Green Belt Six Sigma Certification in India and has a 15 year experience to enhance business performance of organizations in terms of quality, productivity, cost, profitability, zero defects and customer satisfaction.
Six Sigma Green Belts, who are considered as future leaders of the company, do not have quality improvement as their sole responsibility. They have other tasks like process improvement and project management to deal with too. Green Belts analyze and solve quality problems and work under the direct supervision and mentor-ship of Black Belts to assist with the collection and analysis of data for Black Belt projects. Green Belts can get jobs like operating systems specialist, business process analyst, senior IT project manager, lead manufacturing engineer, project engineer and compliance structural engineer.
Green Belt requirement: Green Belts must have enough knowledge of Six Sigma processes and tools so that they can lead their teams and projects in the most efficient way possible. They must be proficient with defining, measuring, analyzing, improving and controlling everyday work problems. Candidates for Green Belt certification must have at least three years of experience related to at least one of the Green Belt Body of Knowledge areas. They must sit for and pass the 4 hour-100 question Green Belt Certification examination. Green Belts who wish to lead quality change initiatives on a larger scale across the organization need to undertake the Black Belt Certification.
Black Belts are leaders who have a thorough understanding of Six Sigma philosophies and principles, and serve as agents of change within the organization. They take up entire responsibility of spinning the quality standards and process improvements within the organization by implementing changes that are designed to eliminate deviations from quality standards to improve overall quality and profitability. They go beyond the Green Belts to include highly advanced analysis tools and techniques. They deeply understand team dynamics and are responsible for assigning roles and responsibilities to their team members. They direct and supervise the activities of Green Belts, and are capable enough to work under pressure and deliver projects on tie without compromising on quality standards. These are the candidates who can achieve top leadership positions within the organization if they have a positive never-say-die attitude. Their career options include project managers, manufacturing managers, and Vice-Presidents of operations.
Black Belt requirement: Black Belts must have at least three years of relevant experience in at least one of the Six Sigma Body of Knowledge areas. They must have completed at least one Six Sigma Black Belt project using appropriate tools to benefit the organization. If the candidate has completed two such projects, then the three-year experience requirement may be ignored. Black Belt candidates must sit for and pass the 4 hour-150 question open book Black Belt Certification examination.
Aaround 24 years of rich experience in Business Development Activities. Neeta has attended various Quality Training Programs in TQMI by revered Quality Gurus and is a Green Belt trained as well.